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Stashfin Metrics

Management Metrics / Tools​

Gitlab / Code​

  • Number of repositories
  • Size of repositories
  • Number of commits and MRs
  • Test cases
    • CodeCoverage
  • SonarQube - Smells and Errors / CodeClimate
    • Number of bugs in module
  • Sentry alerts
  • ECR Images
  • Gitlab
  • Response times of modules
  • Jenkins
    • Number of CICD Pipelines
    • Number of deployments
  • Contribution Analytics (Bronze paid version gitlab) https://docs.gitlab.com/ee/user/group/contribution_analytics/

Grafana​

  • Istio Service Mesh
  • Pod usage
  • DB Audit logs
  • CloudFlare metrics
  • Loki -  logs - search for error

Databases​

  • AWS / MySQL WorkBench Performance
    • Top most high cost sql queries
  • Table Size
  • Index sizes
  • Number of tables

AWS​

  • Billing review
  • IAM Users / configurations
  • Resources

Key Metrics​

Concurrency​

Current - 3500 req/min = 60 req/sec Scalable - 500 req/sec 10 cr users - 10 cr / 3000 - 33333 users With lead to approval ratio of 10%, you need - 3,33,333 Tech scalable for 8 lakh users

Write key metrics of stashfin (peak workloads till now and expected workloads)​

  • number of customers (active customers)
  • number of loans processed daily / monthly
  • % of people who default goes to collection process
  • number of daily email sent
  • number of marketing email sent
  • number of daily / monthly sms sent

Business Metrics / PowerBI​

PowerBI Dashboard / Reports​

  1. Communications
  2. Payment Inflow Dashboard
  3. Funnel SF
    1. Elevate Daily Tracker
      1. Daily Summary
      2. Funnel Reports
      3. TAT Reports
  4. General Funnel - Monthly disbursal

Other Metrics​

  1. Vendor Billing external API
  2. Capacity planning
  3. Add all the metrics value
  4. Revised ETA column in sheet

Core Metrics​

1. Devops​

  1. Uptime to be 100% (less than 45 mins a month of TSO (Total System Outage) & less 2 hours of MSO & Less than 4 hours of SSO)
  2. Infra cost on a unit loan disbursed to be reduced by 20% QOQ - Pls publish current (CPU, Storage, Overall)
  3. Website / API Response time (Website less than 3 seconds on all platforms, API's less than 500ms)
  4. 4XX / 5XX to come down by 20% MOM
  5. Complete metering of all External API calls to tally 100% with Vendor billing
  6. 90% ETA compliance on tasks
  7. 100% compliance of Post incident analysis on all issues within 24hrs including actions items to be put in Dev Q
  8. Publish a scale out plan & Infra budget based on sales growing MOM 20% & adhere to it in actuals

2. Engineering​

  1. DB performance to improve by 15% MOM (net CPU to go down / net cost to go down & choking issues to reduce)
  2. Sonar issues to come down by 20% MOM
  3. Code Complexity to reduce by 20%
  4. 50% of outages reported should have a preemptive time stamp on engineering side (we should know before users)
  5. 100% test case coverage of user journey for all customers
  6. All user facing properties to be tested 10+ times each day
  7. Optimizations
  8. 2 New implementations each months for Scalability enhancements
  9. 2 New implementations each months for Security
  10. 2 New implementations each months for Confidence / Testing / Alerting

3. Tech PMO​

  1. Number of Projects per week (New, In Progress, Complete)
    1. Cut by Adhoc, Project & Bugs
  2. ETA Compliance to be >95% (Net of Dependencies)
  3. All dependencies to be communicated within first 20% of Project cycle
  4. All projects to have Infosec sign off

4. Tech QA​

  1. Measure weekly production bug count
  2. Test case coverage to be >95%
  3. Test case automation off coverage to be >75%
  4. 100% API documentation on PostMan & Runners

5. Decision Engine​

  1. 100% Monitoring of DE Daily
  2. All cases (100%) to be decisioned with 0% miss & 1% (or below) error rate
  3. 100% documentation of all changes in DE
  4. 10 cases in Libr8 FPD & 20 cases in Elev8 Non starter to be reviewed & feedback posted each week