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AI ChatBot SAAS

Product features​

1. Dashboard​

Key analytics: total number of contacts, total conversations, bot chat count, human chat count, average messages per conversation, first response time, Comment engagement analytics (reply count, interaction rate)

2. AI Chatbot Setup​

  • RAG AI Chatbot (Retrieval-Augmented Generation) based on OpenAI GPT-4o(latest)
    • No workflow needed
  • Knowledge Base Setup:
    • Text-based instructions or Agent instrucion and Business information only (no document uploads)
    • Table (xls, csv) file upload for many product/service list
  • Multichannel Integration:
    • Messenger
    • Instagram
    • Viber
    • Telegram
    • Web widget
  • Chat emulator:
    • Test bot responses before going live
  • Publish:
    • Hit publish button when everything is ready
    • Have version control with option to revert back

3. Unified Inbox​

  • Centralized inbox for managing all customer interactions
  • Supports conversations from Messenger, Instagram, Viber, Telegram, and Web
  • Message filtering (unread, resolved, flagged)
  • Assign conversations to different team members
  • A button for Human handoff (HITL) + settings for how many minutes to wait before auto-enabling AI chat again.
  • Conversation history & user profiles

4. Comment Auto-reply​

  • Facebook + Instagram
  • Auto-detect and reply to comments on Facebook posts
  • AI-based reply customization (e.g., different replies for each comment)
  • Reply publicly and send additional private Messenger DM

5. Message Broadcast​

  • Facebook + Instagram + Viber + Telegram
  • Send mass messages to Messenger subscribers
  • Message scheduling & automation
  • Personalization with user attributes (e.g., first name)
  • Message templates & multimedia support (text, images, buttons)
  • Targeted messaging to segments

6. Contacts​

  • Contact list with user profiles from all connected channels
  • Auto-sync contacts from Messenger, Instagram, Viber, Telegram
  • Search & filter contacts by name, platform, tags, or engagement status
  • Contact details page with:
    • Conversation history
    • Engagement metrics (messages sent, last active time)
    • Custom segment tags and notes
  • Bulk contact import/export
  • Contact segmentation for targeted messaging

7. Settings​

  • Account management: Profile picture, Name, email, password update, social media login
  • User roles & permissions management
  • Subscription & billing management
  • Deactivate account

Examples​

  • Botpress.com
  • Chatrace.com