Listening
When we listen, we hear someone into existence -- Laurie Buchanan, PhD
You want to show the other person that you can step inside their world and see their experience from their point of view. - Patrick King
4 things all great listeners know
- Removing any distractions, especially phones
- Trying not to interrupt, asking open ended questions when in break
- Focusing on the present moment, asking the other if you miss the details
- Don’t be afraid of silence, both can use those moments to think a more thoughtful conversation
The Science of Helpful Conversations
- Fixing Reflex - irresistible urge to jump in with advice and solutions