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Culture

Culture eats strategy for breakfast - Peter Drucker

Strong norms lesser rules

  • The culture of any organization is shaped by the worst behaviour the leader is willing to tolerate -- Gruenter and Whitaker
  • Culture is shaped by the best behaviour a leader is willing to promote
  • The lowest common denominator of the behavior you accept -- Johanna Rothman

Learn it, Love it, Live it

  • Clean
  • Organised
  1. We encourage independent decision-making by employees
  2. We share information openly, broadly, and deliberately
  3. We are extraordinarily candid with each other
  4. We keep only our highly effective people
  5. We avoid rules

Blinkist - No Rules Rules by Reed Hastings and Erin Meyer​

  • High talent density encourages employees to perform at their very best
  • Radical candor helps Netflix employees improve, even if it can be difficult to hear
  • Getting rid of useless policies made Netflix employess more accountable
  • At talent-dense organizations, dispersed decision-making is most efficient

Values​

  • Failures should be motivated (Psychological safety for employees)
  • Obligation to dissent
  • Ownership
  • Honesty

Netflix Culture​

https://jobs.netflix.com/culture

Judgment​

  • You make wise decisions despite ambiguity
  • You identify root causes, and get beyond treating symptoms
  • You think strategically, and can articulate what you are, and are not, trying to do
  • You are good at using data to inform your intuition
  • You make decisions based on the long term, not near term

Communication​

  • You are concise and articulate in speech and writing
  • You listen well and seek to understand before reacting
  • You maintain calm poise in stressful situations to draw out the clearest thinking
  • You adapt your communication style to work well with people from around the world who may not share your native language
  • You provide candid, helpful, timely feedback to colleagues

Curiosity​

  • You learn rapidly and eagerly
  • You contribute effectively outside of your specialty
  • You make connections that others miss
  • You seek to understand our members around the world, and how we entertain them
  • You seek alternate perspectives

Courage​

  • You say what you think, when it's in the best interest of Netflix, even if it is uncomfortable
  • You make tough decisions without agonizing
  • You take smart risks and are open to possible failure
  • You question actions inconsistent with our values
  • You are able to be vulnerable, in search of truth

Passion​

  • You inspire others with your thirst for excellence
  • You care intensely about our members and Netflix's success
  • You are tenacious and optimistic
  • You are quietly confident and openly humble

Selflessness​

  • You seek what is best for Netflix, rather than what is best for yourself or your group
  • You are open-minded in search of great ideas
  • You make time to help colleagues

Innovation​

  • You create new ideas that prove useful
  • You re-conceptualize issues to discover solutions to hard problems
  • You challenge prevailing assumptions, and suggest better approaches
  • You keep us nimble by minimizing complexity and finding time to simplify
  • You thrive on change

Inclusion​

  • You collaborate effectively with people of diverse backgrounds and cultures
  • You nurture and embrace differing perspectives to make better decisions
  • You recognize we all have biases, and work to grow past them
  • You intervene if someone else is being marginalized
  • You are curious about how our different backgrounds affect us at work, rather than pretending they don't affect us

Integrity​

  • You are known for candor, authenticity, transparency, and being non-political
  • You only say things about fellow employees that you say to their face
  • You admit mistakes freely and openly
  • You treat people with respect regardless of their status or disagreement with you
  • You always share relevant information, even when worrisome to do so

Impact​

  • You accomplish amazing amounts of important work
  • You demonstrate consistently strong performance so colleagues can rely upon you
  • You make your colleagues better
  • You focus on results over process

THE CULTURE CODE by Daniel Coyle | Core Message

  • You belong. It's safe to speak up here. We have a purpose.
  • Culture is not something you are, it's something you do

The Secrets of Highly Successful Groups | Daniel Coyle | RSA Replay

Sharing Vs Secrecy - by Shashank Mehta